Utility billing is part of the finance division, and works closely with the water, sewer, storm drainage and recycling divisions. Utility services are billed for water, sewer, storm drainage and recycling services on a monthly basis.
How do I pay my bill?
Use any of the following options to pay your bill:
Pay online through payment services network with credit card, checking or saving account. There is no fee added to make a payment. You can make a one-time payment or register your account and set up automatic, recurring schedule payments.
Payment Service Network
Pay at City Hall 5959 Main Ave NE. Offices are open Monday-Thursday 7:00 a.m. to 5:30 p.m.
Call 763-497-3384 and select option 2
Bank bill pay services are accepted. Please include your 18-digit account number when submitting your payment (no dashes)
Mail your payment to 5959 Main Ave NE, Albertville, MN 55301
Set up automatic payments through the City of Albertville for checking or savings accounts and save $2.03 a month
Fill out the Authorization for Direct Payment form and return to City Hall, 5959 Main Ave NE.
Recycling carts are typically left at the property when someone moves out. Please verify you don’t already have a cart before requesting one. There are three size options for recycling cart and pick up is every two weeks. To find your collection day please see the Recycling page under City Services.
If you need more information or have questions please contact City Hall at 763-497-3384, option 2.
Concerns about a Bill
Homeowners are responsible for all water use, even if it results from a leak.
If you are wondering why your bill is higher than usual please consider the following items:
- Is this the time of year for outside watering or sprinkling?
- Is there a faucet leaking or dripping in your home?
- Does the toilet fail to shut off after flushing or have a leak?
- Is the water softener functioning correctly?
Water bills are based on how much water is used. The accuracy of the City’s water meters is +/- 2% of 100%. If you should experience an unusually high usage on your monthly bill, it could indicate some type of leak in your plumbing. We recommend that you first compare the reading on your bill with the current reading on your meter. The reading on your meter should be slightly higher than the billing, depending on the amount of time that has passed since the reading and how much water you normally use.
Oftentimes, running toilets are identified as the problem. You cannot always hear or see a toilet that is running and may result in significant usage. You can check your toilets for leaks by putting food coloring into the tank. If there is a leak, the food coloring will show up in the bowl without flushing.
Another source of high usage is a water softener, which may be leaking or regenerating improperly. To check your water softener, take a water meter reading before you retire for the evening. Take another reading in the morning, before any water is used. Write down your readings or make notes. Any difference in the readings should be the result of the water used to regenerate your softener. Repeat this procedure for a week or two to check consistency of usage. This will verify how often the softener is regenerating. It should not be regenerating every night. If you believe the amount of water used is too high, or that your softener is regenerating too frequently, check with your manufacturer or dealer for proper usage and instructions on how to correct the problem.
Other areas for common leak sources are indoor outdoor faucets, humidifiers attached to furnace and irrigation systems. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks.
How can I check that my bill is accurate?
As a homeowner you are able to check your meter to calculate your usage at any time. The meter is generally located downstairs or in a utility room, where the water enters your home. On the meter there is a dial that reads like a car odometer. The City of Albertville rounds down to the nearest 1,000 gallon for billing purposes. This number is listed on your bill under “current” as the current or most recent rad we received from your meter. You may need a flash light to “wake up” the meter to read it.
I haven’t used water, why am I still getting a bill?
All properties will receive a minimum service charge billing on a monthly basis. The City’s base rates are defined in the City’s fee schedule.
Shut off Policy for Delinquent Utility Accounts:
The policy is set by city ordinance which can be reviewed from the home page under City Code.
How is the sewer charge on my water bill calculated?
Sewer charges are based upon water usage during the winter months. To calculate sewer the City reads your meter in the winter and sets an average (maximum) residential charge for the year (usually in February). Once that is set the sewer charge may be lower is less water is used, but will not be higher if more water is used each month. We set the sewer in the winter to avoid over charging in the summer with sprinkling usage.
The storm water utility fee pays for the City’s storm water system (pipes, catch basins, culverts, holding ponds) and the annual maintenance costs of the system. The fee also pays for federal and state mandates such as the Municipal Separate Storm Sewer Systems (MS4) program. Like water and sewer, the storm water utility fee is a user fee that all properties regardless of ownership are required to pay (even if you don’t have City water or sewer). The fee charged to commercial properties for storm water is based on the size of the lot and the amount of impervious surface.